CXOToday has engaged in an exclusive interview with Sujendra GS, VP of Human Resources, Creative Synergies Group
What challenges do businesses face in upskilling their workforce to become AI-ready?
Sujendra – The AI skills gap remains the most significant challenge for businesses globally and the Indian context is no exception. Approximately 83% of Indian companies identify the skill gap as a key barrier to AI adoption, with only 20% of the workforce possessing the required expertise in AI. Coupled with inadequate infrastructure—such as GPUs and TPUs—this limitation significantly slows implementation. A recent McKinsey report reveals that 70% of organizations lack the infrastructure to leverage AI technologies fully.
Upskilling is imperative to stay future-ready. However, rapid AI advancements often render traditional training methods obsolete. While 70% of organizations acknowledge the need for upskilling, only 20% allocate sufficient budgets, hindering meaningful progress. To succeed, businesses must prioritize a robust AI strategy, invest in workforce development and cultivate a culture of continuous learning.
How quickly do organizations have to upskill employees to be able to adopt AI effectively?
Sujendra – Organizations are going through a rapid transformation phase which requires quick adoption of technologies to remain competitive. This necessitates a culture of innovative and continuous learning within the organization. Companies should prioritize brief, focused training sessions over lengthy courses. Micro learning videos, short form learning nudges, mobile programs that are devised to help you learn on the go need to be created at a fast pace helping employees upskill themselves and organisations are promoting “autonomous learning” which is helping employees to drive their upskilling.
Fostering a culture that promotes curiosity and innovation will enable organizations to adapt more rapidly to the evolving demands of AI. The day is not far-off where AI would create a customized learning path for each of the employees and track their progress.
What is the role of technology-based learning platforms in upskilling India’s workforce?
Sujendra Technology-driven learning platforms are revolutionizing skill development in India by offering flexible, personalized and accessible education. These platforms leverage adaptive learning technologies and behaviour analytics to deliver tailored learning experiences, ensuring employees acquire relevant skills without being overwhelmed. Such scalability is especially critical in a diverse nation where conventional training methods often fall short.
By aligning course content with industry demands and integrating interactive tools like quizzes, videos and projects, these platforms boost engagement and knowledge retention. AI-driven customisation further enhances effectiveness and collaborations with industry experts, up-to-date learning. This approach not only bridges the skills gap but also fosters a culture of continuous learning, empowering the workforce to adapt and thrive in an evolving digital economy.
How can customized EdTech platforms help businesses create a culture of constant learning?
Sujendra – Customized EdTech platforms can greatly improve a culture of continuous learning within organizations by delivering tailored content that meets specific business requirements and employee roles. This personalization promotes engagement, as employees recognize a clear link between their training and career advancement.
These platforms provide a variety of learning formats, including micro-learning and interactive modules, accommodating different learning styles and preferences. This adaptability encourages employees to take control of their own learning paths.
Moreover, integrating these platforms with current workflows allows for just-in-time training, making skill development easier to access. Analytics tools enable organizations to monitor progress and pinpoint skill gaps, facilitating focused learning interventions.
Frequent updates and new content ensure the learning experience remains relevant and in tune with industry developments. Ultimately, customized EdTech platforms empower employees to consistently enhance their skills, nurturing an adaptive and innovative workplace culture.
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